About Us

About Us

 

We've been been serving vapers' needs since 2009 (originally as Cloud9Vaping), and since our inception we've been constantly sifting through the myriad of products available, trying out numerous brands and styles of electronic cigarettes to ensure we source only the products we feel are likely to offer you the best vaping experience. We continuously test new innovations and work in partnership with manufacturers to bring you the latest and safest vaping technology.


Our ranges include some of the most popular and widely acclaimed e-cigs as well as all the accessories you might need to go with them. We also take great pride in offering select ranges of high-end and advanced vaping hardware and have been referred to as "the Harrods of vaping" which we take as an enormous compliment. 

Why choose Creme de Vape?

 

  • We're vapers ourselves and we will not sell any product we have not personally tried out and would use ourselves. Sounds obvious, but it's surprising how many companies sell products they haven't even seen, let alone tested.

  • We go above and beyond to provide an outstanding level of customer service for which we've won many accolades over the years including Best UK Vendor, Best Customer Service, and Best "High-end" Vendor in the UKVapers awards as well as Best Overall Vendor and Best Customer Service in the EcigClick awards two years running.

  • We have consistently been ranked as the UK's Number One trusted vaping retailer by TrustPilot, since we started collecting reviews back in 2013 and we urge you to check out the thousands of positive reviews our wonderful customers have taken the time to provide. Feedback comments include: "Awesome with every single order", "Absolutely amazing customer service",   "A true personal and professional service", and "overall the best company I have ever used online for anything."

  • We only carry e-liquids which have been tested and found to be free of known potentially harmful flavouring compounds, so you can be certain we are supplying a high quality consistent product which doesn't contain anything it shouldn't. This includes zero nicotine e-liquids which fall outside the additional testing requirements of the TPD, but in accordance with General Product Safety Regulations (GPSR), all liquids we stock are tested and declared free of known potentially harmful ingredients, even those which don't contain nicotine. If it's not been tested, we don't stock it

  • We only source products which meet or exceed current regulatory requirements and we hold proof of compliance for all products that require it.

  • We only accept orders for products we physically have on hand and don't accept pre-orders because we don't think it's right to accept your money unless we are in a position to immediately ship your goods.
     
  • We gift wrap your orders and aim to ship the same day for orders placed prior to 4pm. See our Delivery Information.

  • We are committed not to sell nicotine containing products to minors. See Age Verification.

  • You can be assured that your personal data is safe when you purchase with us, in additional to having a privacy policy in force, we are registered with the Information Commissioners Office under license number Z2286985. See our Privacy Policy.

  • We belong to a WEEE compliance scheme (Producer registration number WEE/CK2888SV) and our Batteries Producer Registration number is BPRN01967.

Crème de Vape is a division of Lime-IT Limited, registered in England Number 3964306.
VAT No. GB 979 5342 63.