We have gathered together a list of our most frequently asked questions. If you have a query that’s not addressed here, please feel free to contact us, we’re very friendly and we’ll do our best to answer it.
An Electronic Cigarette (also known as a personal vaporiser or PV) is a battery-powered gadget which can be used to deliver nicotine without the combustion and smell associated with tobacco cigarettes. Whilst it doesn’t feel exactly the same as smoking, using an e-cig or “vaping” as it is known, does mimic the sensation of smoking and can satisfy that hand-to-mouth requirement that many smokers have.
By means of a heated coil vaporising a liquid into a fine vapour which replicates the look and feel of smoke.
Whilst vaping does feel and taste different to regular tobacco cigarettes, we've found the sensation is close enough that most smokers transition to vaping very easily once they find the right hardware and e-liquid for their individual needs.
All tobacco users know that smoking is a very expensive habit. We have seen various vaping retailers promising all kinds of unrealistic savings. We have performed our own calculations and can state that the average pack-a-day smoker can realistically expect to save up to £200-£250* per month if they switch completely to vaping.
*Our calculations are based the average vaper using 3ml of e-liquid per day, one replacement head per week, and up to 3 replacement eGo-type batteries per year.
Lit tobacco produces tar, carcinogens, carbon monoxide and many hundreds of other toxic substances and is a contributory factor in the deaths of hundreds of thousands of people each year. The UK Government made it illegal to use tobacco based cigarettes in public places by introducing a smoking ban in 2006.
Chapter 28, Part 1, Chapter 1, Section 1, Para 2 of The Health Act 2006 states:
“smoking refers to smoking tobacco or anything which contains tobacco, or smoking any other substance; and smoking includes being in possession of lit tobacco or of anything lit which contains tobacco, or being in possession of any other lit substance in a form in which it could be smoked."
Vaping products do not contain tobacco, are not ignited, and don't produce smoke from burning substances, therefore, their use is not covered by the smoking ban.
However, due to public ignorance and some negative (discredited) reports, some restaurant and pub chains have banned vaping on their premises, and in others, you may find yourself having to explain what you are doing has been proven not to be harmful to others. We always recommend you ask first and have some consideration for non-vapers and vape sensibly, without blowing huge clouds.
Most e-liquid is a combination of Pharmaceutical grade Propylene Glycol (PG), Vegetable Glycerine VG) and food-safe flavourings, and a specified level of nicotine as required. Nicotine is addictive and is classed as a poison and e-liquid MUST be kept away from children and pets – also see our Safety Information.
E-liquid is currently available in various strengths, from no nicotine at all, right up to very high strength flavourless liquid for mixing your own custom blends. The strength is denoted as a milligram level per millilitre (mg/ml) or as a percentage. For example, a 12mg strength e-liquid contains 12mg nicotine per millilitre of liquid or expressed as a percentage, approximately 1.2% nicotine. The Tobacco Products Directive prohibits the sale of any liquids containing nicotine above 20mg/ml (2%) to consumers from May 20th 2017.
Although the nicotine in our e-liquids is in dilution, nicotine in its pure form is a poison, and can cause harm. Current UK and EU regulations require certain information to be present. All products containing nicotine must be kept in a safe place and away from children and animals, because although the amounts we're ingesting through vaping aren't dangerous or life-threatening, if a curious pet were to get hold of a bottle and ingest a large amount, it may prove fatal. Also see our Safety Information.
When you first receive a battery it will commonly contain some charge, so you may only need to charge it for a shorter time than the normal full charging duration.
Once you are regularly using your device, we recommend that you always have one battery on charge or already charged whilst you are using another. Battery life between charges depends on your personal vaping habits and you can realistically expect a 650mAh EVOD style battery to last anything from 2 to 8 hours before needing to be re-charged.
If you are using larger capacity batteries, you will experience longer battery life commensurate with the capacity of that particular battery.
Remember never to leave batteries on charge unattended, and also please read and observe the Safety Information.
You can keep your equipment in good working order by performing some basic cleaning every so often.
Gently clean the contacts between the battery & tank with tissue or a cotton bud to ensure a good electrical connection is made.
Never over-tighten your tank on your battery, or if it's an earlier generation battery which charges via the tank connection, never tighten it on the charger (Also see 510 Connector Information.)
Do not store your device in a pocket where it could be subjected to pressure when you sit down - we regularly see devices that have come apart at the battery connector because they have been sat on.
Although the products we stock are manufactured to very high standards, they are functional devices that by their very nature will be used fairly intensively and so they will degrade over time and eventually fail. This is to be expected and these parts should be considered semi-disposable.
Atomisers, heads and coils can be expected to last 1-2 weeks depending on your usage level, and you should replace the head or coil in your device as soon as you notice a drop-off in vapour production or the taste deteriorates or starts to leak or gurgle. They are covered by a Dead on arrival (DOA) warranty only due to their disposable nature.
Battery performance will degrade over a period of time. How long they last is dependent on many factors including how they are cared-for and how often they are used. With good care, and average use, you can usually expect them to function well for 2-6 months, and we advise replacement at 6 months, regardless of whether or not you've noticed a decrease in performance. We offer a 30 day warranty on batteries (except where otherwise stated). To be covered by this warranty, the battery must be used in accordance with our instructions, and only with atomisers/tanks and chargers recommended by and purchased from us directly.
For more information on our warranty terms, please see our Terms & Conditions.
Please see our Returns Policy.
If you're new to vaping, please see Help for new vapers.
Please also see this Blog post about new EU regulations that affect vapers and vaping equipment.
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