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Help for new vapers
Are you a vaping beginner or completely confused?
If you want to see if vaping is a viable alternative to cigarettes- the disposable vapes below offer the simplest and easiest introduction to vaping.
Don't want a disposable?
For those looking for a basic refillable vape, rather than a disposable, our recommended kits are below.
You will also need a bottle or two of e-liquid in your choice of flavour and strength to use the refillable kits above.
Do bear in mind that these kits only contain one battery, so if you're going to rely on it to completely replace smoking, we always recommend you obtain at least one more spare battery and you'll also want to purchase spare heads/coils, and you can use our Head & Tank Compatibility Chart to make sure you pick the correct ones for your tank.
If you're after something a little more advanced, the kits below feature larger batteries than most starter kits, and adustable power to fully customise your vape.
If you want to make the switch to vaping, or perhaps buy a gift for a loved one, and are completely stumped about what to choose, please do contact us for advice.
We also recommend you visit our Facebook page for friendly advice and tips.
Tips to help you get the most from your e-cig / Personal Vaporiser
- If you're using a mouth-to-lung (MTL) style device with restricted airflow, inhale slow and long to obtain the best vapour. If you "pull" too hard when you use the device, you risk bringing too much liquid to the coil which will cause leakage.
- If you're using a more advanced device, or sub-ohm kit designed for "direct lung" (DL) style vaping at a high wattage with an open unrestricted airflow, inhale more deeply, directly to your lungs, ensuring plenty of air passes over the coil to prevent leakage and gurgling.
- Ensure your battery is always fully charged.
- Ensure all the connecting parts are clean and properly connected to each other.
- Do not leave charging batteries unattended, and don't over-charge your batteries.
- Read the manual that came with your device and observe all safety information.
- Top up your tank regularly - running your tank too dry reduces the life of your coil.
- Be careful not to over-tighten e-cig components to each other.
Articles & Information
Frequently Asked Questions
Glossary of e-cig terms
All About Resistance
Safety Information
E-Liquid Mixing Calculator
Basic Troubleshooting
Problem: It tastes burnt.
Solution: Ensure you have enough liquid in the tank, and ensure you wait 5-10 minutes after filling before using a new head/coil. If the cotton inside the coil wasn't fully saturated with e-liquid when you started vaping, it may be too burnt to recover. Replace the head, ensuring you leave it for enough time after filling to become fully saturated with liquid.
Problem: My device isn’t working at all.
Solution: Firstly, check the to ensure you have adequate e-liquid in the tank. Check the battery is fully charged (try a freshly charged battery). Check your manual or the product description to see if your particular battery or device has a 3 or 5-click protection mechanism - if so, press the button quickly 3-5 times to see if the device will activate. If there's still no vapour, it may be that connectivity isn't being made, check this page to troubleshoot connectivity. If you have followed all the advice above, and it still won't work, please contact us for advice.
Problem: My indicator light and atomiser are working normally but there is no vapour.
Solution: Ensure you have enough liquid in the tank, and check this page to troubleshoot connectivity. Try a new head in the tank, and if this doesn't resolve the issue, please contact us.
Problem: The indicator light flashes several times and the e-cig stops working.
Solution: Your battery needs charging. It is always a good idea to have a spare battery already charged up so you can continue vaping whilst your other battery/device charges.
Problem: Why does the LED flash or the vapour stop soon after I take a puff?
Solution: Some e-cigs have a safety cut-off protection circuit. When you activate the battery a large number of times in quick succession, or for an unusually long period of time, the cut-off protection is automatically activated to protect the equipment. Refer to the manual you received with your device for the exact frequency and duration of this cut-off.
Problem: My tank is leaking.
Solution: There are several things that can cause leakage including improper filling, improper coil installation, not changing the head/coil frequently enough, forceful inhales, cracked or improperly assembled tank, wrong vaping style for the tank, and not using the device frequently. Ensure the head is installed correctly and you have no cracks in your tank where air could get in and upset the liquid flow. Ensure your tank is assembled correctly and install a new head if it's more than a week or two since you last changed it. Make sure you aren't inhaling too strongly on the device. If you intend to leave your tank unused for a day or longer with liquid in it, depending on the model, it may be less prone to leakage if you store it upside down. Also see Why is my tank leaking?
Problem: My device isn’t working and I’ve followed all the steps above including checking the 510 Connector article.
Solution: Contact us
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Unit 13, Anglo Business Park
Asheridge Road, Chesham, HP5 2QA
United Kingdom
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You must be over the age of 18 to purchase vaping products.
