Are you a vaping beginner or completely confused?
We offer such a huge range of vaping supplies and accessories, new vapers are very often confused by the enormous array of different bits and pieces available. Our recommended kits for complete beginners are below:
These kits offer an excellent introduction to vaping and the only extra you will need initially will be a bottle or two of e-liquid in your choice of flavour and strength.
Do bear in mind that these kits only contains one battery, so if you're going to rely on it to completely replace smoking, we always recommend you obtain at least one more spare battery and you'll also want to purchase spare heads/coils, and you can use our Head & Tank Compatibility Chart to make sure you pick the correct ones for your tank.
If you're after something a little more advanced, the kits below feature larger batteries than most starter kits, and adustable power to fully customise your vape.
Product no.: INN-ADEPT-KIT
Product no.: INN-COOL-Z50-KIT
Product no.: EXCEED-X-KIT
If you want to make the switch to vaping, or perhaps buy a gift for a loved one, and are completely stumped about what to choose, please do contact us for advice.
We also recommend you visit our Facebook page for friendly advice and tips.
Problem: I've just opened my kit and started using it but I can't feel the vapour when I inhale.
Solution: This is normal with some models. Ensure you have enough liquid in the tank, and ensure you've waited 5-10 minutes after filling before using. Continue using the electronic cigarette for a couple of hours (with a fully charged battery) and it will gradually start to become stronger.
Problem: It tastes burnt.
Solution: Ensure you have enough liquid in the tank, and ensure you wait 5-10 minutes after filling before using a new head/coil. If the cotton inside the coil wasn't fully saturated with e-liquid when you started vaping, it may be too burnt to recover. Replace the head, ensuring you leave it for enough time after filling to become fully saturated with liquid.
Problem: My device isn’t working at all.
Solution: Firstly, check the to ensure you have adequate e-liquid in the tank. Check the battery is fully charged (try a freshly charged battery). Check your manual or the product description to see if your particular battery or device has a 3 or 5-click protection mechanism - if so, press the button quickly 3-5 times to see if the device will activate. If there's still no vapour, it may be that connectivity isn't being made, check this page to troubleshoot connectivity. If you have followed all the advice above, and it still won't work, it may be that the cartomiser needs to be replaced or the battery has developed a fault.
Problem: My indicator light and atomiser are working normally but there is no vapour.
Solution: Ensure you have enough liquid in the cartomiser/tank, and check this page to troubleshoot connectivity. Try a new head in the tank, and if this doesn't resolve the issue, please contact us.
Problem: The indicator light flashes several times and the e-cig stops working.
Solution: Your battery needs charging. It is always a good idea to have a spare battery already charged up so you can replace it immediately.
Problem: Why does the LED flash or the vapour stop soon after I take a puff?
Solution: Some e-cigs have a safety cut-off protection circuit. When you activate the battery a large number of times in quick succession, or for an unusually long period of time, the cut-off protection is automatically activated to protect the equipment. Refer to the manual you received with your device for the exact frequency and duration of this cut-off.
Problem: My tank is leaking.
Solution: There are several things that can cause leakage including improper filling, improper coil installation, not changing the head/coil frequently enough, forceful inhales, cracked or improperly assembled tank, wrong vaping style for the tank, and not using the device frequently. Ensure the head is installed correctly and you have no cracks in your tank where air could get in and upset the liquid flow. Ensure your tank is assembled correctly and install a new head if it's more than a week or two since you last changed it. Make sure you aren't inhaling too strongly on the device. If you intend to leave your tank unused for a day or longer with liquid in it, depending on the model, it may be less prone to leakage if you store it upside down.