Terms & Conditions


By using our website to order products or services or to contact us, you are agreeing to these Terms and Conditions and our Privacy Policy

1    Introduction

Creme de Vape and our subsidiaries and affiliates ("we" or "us" or "our") provide the information contained on our website to visitors ("visitors" or "you" or "your") subject to the Terms and Conditions set out on this page as well as those contained in our Privacy Policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section of the website. Purchases made on behalf of a company, or during the course of business are outside these terms and the purchase is subject to our Business Terms and Conditions, available separately.


2    Website Terms of Use


2.1     Information on the Website

Whilst every effort is made to update the information contained on the website, neither Creme de Vape nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any price information, research information, data and/or content contained on the website ("information") and shall not be bound in any manner by any such information. We reserve the right at any time to change or discontinue without notice, any aspect or feature of the website. The information contained on the website or in promotional materials shall not in any way and for any reason at any time constitute advice, medical advice, substitute for medical advice or advice given and/or sanctioned by any research, medical or public health bodies or authorities.

Opinions expressed in video reviews are the subjective opinions of their creators and are not necessarily the views of Creme de Vape.

Photos are provided for illustrative purpose only – actual items may differ from photos. Creme de Vape shall not be held responsible for any errors in typography or photography.


2.2     Trade Marks

The trade marks, names, graphics, logos and service marks (collectively "trade marks") displayed on this website and displayed on our products and packaging are registered and unregistered trade marks of Creme de Vape and/or our affiliates. Nothing contained on our website should be construed as granting any licence or right to use any name, graphic, logo or trademark without our prior written permission.


2.3    External Links

External links may be provided for your convenience, but they are beyond our control and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you should refer to the individual Terms and Conditions of use on that website.


2.4    Disclaimer of Liability

Creme de Vape shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, or the transmission of your personal information over our systems.


2.5    Copyright

All aspects of our website – design, text, graphics, applications, software, underlying source code and all other aspects of the site as well as all product labelling and packaging design, images, graphics and other artwork – are copyright Creme de Vape and affiliates.

In accessing our website, you agree that any downloading of content is for personal, non-commercial reference only. No part of the website may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without our prior written permission.

Creme de Vape take all breaches of copyright extremely seriously and offenders can expect to be prosecuted rigorously.


3    Product Specific Terms & Conditions


3.1    Age Restriction

You must be eighteen (18) years of age to purchase our products. Creme de Vape will not sell products to minors and we reserve the right to cancel any transaction based on our sole discretion where we believe the purchaser intends to purchase products on behalf of a minor. We ask for your birthdate when you order from us, and where required, proof of birthdate will be requested. Please also see Age Verification.


3.2    Product Use

The electronic cigarette does not cure a smoker's addiction to nicotine, it merely serves the same purpose as a tobacco cigarette - it delivers nicotine to the user. If you suffer from the disease of Tobacco/Nicotine Dependence Syndrome we recommend you visit your health care provider to discuss NRT (Nicotine Replacement Therapy) or a nicotine harm reduction programme. 
We are not a pharmaceutical company and we do not manufacture or sell medicinal products and we recommend that you seek information from your medical health practitioner prior to your use of any of our products.
It should be noted that nicotine, in high doses, can be harmful. In its pure form, nicotine is classed as a poison, therefore we are required to publish warnings and safety information which you can read here.
You agree that these products are to be used at your own risk. Under no circumstances will Creme de Vape be held responsible or liable, directly or indirectly for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on any product we supply.

All our flavourings, whether contained in pre-mixed e-liquid, or sold separately as flavour concentrates are certified as safe for general food use under European and/or USA food safety regulations. To further clarify, these regulations are based on their use as food flavours, to be consumed via the digestive system and not vaporised into the lungs. Consumption of some food flavourings via personal vaporisers and electronic smoking devices has not yet been specifically evaluated for human safety. Creme de Vape cannot be held responsible for any claim or damage arising from the use of food flavourings in electronic cigarettes, e-cigs, personal vaporisers or any other form of inhalation device. As with smoking cigarettes, the use of personal vaporisers and the use of food-safe flavourings is undertaken by the user wholly at their own risk.

Goods are NOT supplied on a trial basis or on a 'use or return' basis.


3.3    Product Pricing and ordering

The total price of the goods ordered will be the price shown at the time of the order. The full purchase price as well as the cost of packaging and shipment will be clearly displayed on the checkout page before you commit to the order.

Placing items in your cart does not "reserve" them or guarantee that you will be able to order them. Your order is not complete and in the system until you have returned to our site having fully completed payment. Therefore, if you have limited stock or fast selling items in your cart, they could sell out if someone else is purchasing the same item at the same time and completes checkout before you.

If you forget to order something and place another order later on, please do not ask us to combine your order or refund shipping costs. Multiple orders may automatically be combined by our batch processing system or they may not, depending on where the two orders are in the batch, and it's not something we can alter or accommodate.

3.4    Sales Taxes (VAT)

All our products are duty paid in the United Kingdom and the purchase price includes VAT (sales tax) at the current rate (20%) where appropriate. If you live outside the UK, VAT will be deducted during the checkout process. Any additional duties or taxes payable by customers outside the UK are the sole responsibility of the customer.


3.5    Shipping

Shipping costs are based on the weight and value of the items in your cart and will be calculated when you check out. Free UK P&P is automatically applied at checkout if the goods in your cart exceed £50 in value* (after discounts and coupons) and you are shipping to a UK destination. *Some exclusions apply where products of a certain value may only be sent via Special Delivery so that they are adequately insured during transit.

We aim to process and ship orders the same working day if payment is made before 4pm GMT (Royal Mail) and 2:45pm GMT (DHL); otherwise, the next working day. In the event that we are aware in advance that we will not meet this stated target, or where any other situation exists that may affect the shipment or delivery of orders, it will be detailed on our Current Shipping Status information page.

For guaranteed next-day delivery and enhanced insurance cover, we recommend Royal Mail Special Delivery™ Next Day (subsidised upgrade fee applies). By selecting this option, you ARE NOT purchasing a warranty that your package will arrive the day after you placed your order, you are upgrading the shipping method to the Royal Mail UK Special Delivery™ Next Day Service which will be delivered by 1pm the working day after despatch. 

We are not responsible for packages delayed or confiscated by your internal customs authorities and we are unable to answer any shipping queries by telephone. If you wish to contact us about non-delivery, we ask that you please wait until the usual delivery time period has elapsed, as we won't be able to assist until this time period has passed.

Further information about shipping and delivery can be found on our Delivery Information page which also forms part of these terms and conditions of sale.

Click here for our current shipping status.


3.6    Product Warranty

In the unlikely event that you receive a product that is non-operational from the start, it is considered Dead On Arrival (DOA) and will be replaced (at our own cost) provided you notify us within 3 days of receipt and provided we have sufficient stock of the item on hand, and that you adhere to our returns policy.

E-cigarette batteries and atomisers are essentially consumable items and are expected to degrade and fail over a period of time and this is reflected in our keen pricing. For best performance and optimum safety, we recommend atomisers and coils are replaced on a weekly basis, and batteries are replaced 3-6 months after purchase, depending on use, and regardless of whether or not they still appear to function normally.

Disposable devices and pre-filled pods are single use disposable items and are warranted under the DOA terms if they fail to operate on first use only, and if you notify us within 24 hours of receipt. They are non-returnable / non-refundable for any reason with the exception of these DOA terms. Longevity, performance and taste are not covered under warranty.
Cartomisers, pods and heads/coils are sold as single use consumable items and are warranted under the DOA terms if they fail to "fire-up" on first use only or if they do not show a resistance measurement when checked with a multi-meter, and if you notify us within 3 days of receipt. They are non-returnable / non-refundable for any reason with the exception of these DOA terms. Longevity, performance and taste are not covered under warranty.
Batteries and devices containing fixed non-removable batteries are covered by a 30-day warranty if properly maintained and used in accordance with the instructions and only with the recommended accessories supplied by Creme de Vape.
Mods and Advanced Personal Vaporisers have their own specific warranty terms detailed on the individual product pages.
Rebuildable atomisers and tanks (RBA/RTA) are by their very nature, built by the end-user, and unless otherwise stated within the product description, are not warranted for any specific period of time, and returns other than for genuine manufacturer faults, such as missing parts, mis-machined parts, etc, will not be accepted.
Battery chargers have a 60-day warranty if properly maintained and used in accordance with the instructions, in conjunction with CE/BS approved UK plugs, and with batteries recommended and supplied by Creme de Vape.
E-liquids, cartridges and sundry items including drip tips may not be returned under any circumstances for safety and hygiene reasons.

Further warranty information where it differs from the above is detailed in individual product descriptions. Note that replacement products or parts assume the remaining warranty period of the original purchase (not an entirely new warranty period).

Warranty Exclusions

Your warranty is invalidated if you use our products in combination with other products or accessories not supplied by us due to the potential for damage caused by unknown incompatibilities. This policy is not designed to force you to purchase only Creme de Vape products, but to ensure we are not held responsible for inconsistencies or faults caused by products we did not supply.
E-liquids, cartridges and sundry items including but not limited to bottles and drip tips may not be returned under any circumstances for safety and hygiene reasons.
General wear and tear and user replaceable parts such as springs, device faults caused by ingress of e-liquid into the circuitry and faults caused by cross-threading parts together are excluded from any warranty offered unless a manufacturing defect is demonstrated.
Removing screws or dismantling devices voids the warranty.

If you are not satisfied for any reason, please contact us immediately so that we can do our very best to assist you promptly.


3.7    Cooling-off period

By law, customers located in the UK have the right to withdraw from the online purchase of an item within fourteen days of delivery.

Where you are withdrawing from your purchase within the fourteen day cooling-off period, and there has been no error on our part, we will refund the cost of the item. We will not refund shipping charges except where a return is as a result of an error on our part, or faulty goods. This includes the shipping costs we incurred shipping the item to your address, which will be deducted from any refund issued. You will need to pay the return shipping costs. Some items are non-returnable for hygiene reasons. If making a return during your cooling-off period, Items returned must be in unused condition and in original and unopened packaging. Returned items will not be accepted if they do not meet these conditions or a restocking fee may be charged at our discretion. We recommend you appropriately insure any returns as we cannot be held responsible for lost or damaged returns.

All returns must be sent back in full accordance with our Returns Policy.

This cooling-off period does not apply to click & collect transactions.


4    General


4.1    Entire Agreement

These website Terms and Conditions constitute the sole record of the agreement between you and Creme de Vape in relation to your use of the website and products. Neither you nor Creme de Vape shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website Terms and Conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Creme de Vape.


4.2    Unexpected goods

If you have received unexpected items, or any goods you believe to have been sent by us in error, we require you to report this to us within 3 days of receipt. If we request a return of items we have sent to you in error, we will provide a postage paid returns label and require the goods to be returned in unopened, as-new condition within 7 days of your notification.


4.3    Alteration

Creme de Vape may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant Terms and Conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.


4.4    Conflict

Where any conflict or contradiction appears between the provisions of these website Terms and Conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.


4.5    Acceptable Behaviour

Creme de Vape reserve the right to conduct business with only those parties that they deem fit and to refuse service to anyone for rude and obnoxious behaviour, misrepresentations of any kind, violations of general internet policies such as spam and/or continual customer complaints for products and/or services offered.


4.6    Cession

Creme de Vape shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.


4.7    Severability

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.


4.8    Applicable laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.


4.9    Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.


This statement was last updated on 7th February 2024.


Copyright © Creme de Vape. All Rights Reserved.

Creme de Vape is a division of Lime-IT Limited, registered in England Number 3964306. VAT No. GB979534263.
Unit 7a Chiltern Court, Asheridge Road, Chesham BUCKS HP5 2PX