International Customers

International Customer Information

 

VAT (sales tax)

Our prices are shown in British pounds (GBP) and include 20% Value Added Tax (VAT). This tax is not applicable on exports, and you will not pay VAT on products or shipping if your delivery address is outside the EU.

If you are a non-EU customer, the first time you place an order, you will be shown the VAT inclusive prices up until you choose your delivery country in the cart, at which point, the VAT will be deducted from those items already in your cart, however if you continue to browse, the prices will continue to be shown inclusive of VAT until items are placed in your cart. We advise you create an account, because your tax status will then be set so that when you're logged in, all pricing will be shown without VAT across the whole site.

 

Currency Conversion

If you choose to pay by PayPal, you will see the total amount converted to your local currency prior to completing your payment. If you choose to pay by Credit/Debit card, you will not see the actual amount you will be paying in your local currency prior to checkout, because the conversion is handled by your credit card provider who may also charge additional fees for foreign currency payments.

For a rough idea of what you'll pay, we advise you check the current exchange rate before purchasing, using a site like XE Currency Converter - but be aware, the exchange rate provided by your card issuer or PayPal will differ slightly.

 

Delivery

We offer a choice of Royal Mail or DHL Express to most international destinations. Both options require a signature on delivery. Royal Mail Airmail usually takes 4-15 days to arrive depending on destination and will be routed and delivered by your local mail handler. In most cases, packages sent by Royal Mail Airmail are not fully tracked at every stage during transit once they've left the UK. If you require an enhanced service, please select DHL which is a fully tracked, premium express service, with delivery times between 1-4 working days to the majority of destinations.

Please see Delivery Information for full details of our shipment methods, delivery times and terms.

Please note: Royal Mail do not deliver to German Packstation addresses, you'll need to choose DHL shipping instead.

 

Customs Restrictions and Seizures

Some destinations do not allow the import of some of the products we sell. If you are based in a country that has restrictions on electronic cigarettes or nicotine containing products, you'll need to ensure you are aware of your local restrictions and understand that you order these products at your own risk. Middle Eastern and North African customs are particularly strict and they delay packages fairly frequently, sometimes destroying them, sometimes returning them after 2-3 months.

We will not remove labels or packaging from e-liquids, or disguise the nature of the liquid in any way for any reason, so please do not ask us to do so. We advise you purchase liquids and hardware separately, a few days apart.

If your delivery is delayed and there's a possibility your package has been refused by your local customs, we will do our absolute best to assist, but cannot be held responsible if they destroy the goods.

If a package has been rejected and returned to us we will contact you to ask whether you'd like a refund, or for us to try resending it (at your own cost). If you opt for a refund, the actual postage costs and any payment fees we incurred will be deducted from your refund. These deducted costs may exceed the postage and packaging fee you originally paid. We will not resend goods or refund prior to receiving the return of the undeliverable package. So be sure to check your local regulations before ordering.