Privacy Policy

Your privacy on the Internet is extremely important to us. This Privacy Statement is intended to inform you of our policies regarding the collection and protection of your personal information you submit to us through this website and any other method through which your Personal Information may be obtained or recorded by Crème de Vape or its affiliates.


By submitting your personal information through our website, you agree to the terms of this Privacy Statement and you expressly consent to the processing of your personal information according to this Privacy Statement.


We collect personal information to help us learn about our customers and potential customers. We may use this information to process orders and transactions, perform age verification, offer you additional information and special offers (if you opt in to receive them), provide warranty support and contact you regarding your experience with Crème de Vape and our services.


Security is our top concern and except as otherwise stated in this Privacy Statement we NEVER trade, rent, or sell your Personal Information.


In order to complete any transactions you make with us, we may engage third parties (such as manufacturers, payment processors, and IT-systems providers) to assist us, and, in connection with such assistance, they may have access to personal information that you have provided, but it will be limited only to that information which is necessary for them to assist us. 


We also use third parties to maintain and store your personal information and to process any payment you make to us. These third parties are required not to use your personal information other than to provide the services requested by us. All PayPal transactions are subject to the PayPal Privacy Policy and our site does not see or save any credit card or payment account details.


We may share some or all of your personal Information with our own parent company and any subsidiaries, joint ventures or other related companies (collectively “affiliates”), in which case our affiliate will be required to honour this Privacy Statement. Your details are never shared for any reason other than to fulfill and provide support for transactions you have made with us. 


We may disclose your personal Information if we believe in good faith that such disclosure is necessary to comply with relevant laws or to respond to subpoenas or warrants served on us.


This website uses tracker technology to collect visitor behaviour data. This data is collected anonymously to be used for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. Cookies are also used to enhance your shopping experience - so that the site recognises you when you revist, or retains the contents of your shopping basket if applicable. The data will never is not aggregated with any personal data or used for any other purposes, marketing or otherwise, nor sold on or distributed.  Please see our Cookie Policy for more information. 


This website uses Google Analytics to collect and monitor site traffic. You can elect to opt out of the analytics data if you wish by clicking here: Click here to disable Google Analytics Tracking


We use reasonable measures to maintain the security of your personal information through the use of industry standard technology. Technical mistakes are possible and no company can fully eliminate any and all security risks associated with personal information. Although we don't store any payment details on our site, it is best practice to use unique passwords on all sites where you hold an account.


Our web site is not designed for minors under the age of 18. We do not sell vaping products to minors, and we do not intentionally gather personal information about visitors who are under the age of 18.


Our provision of a link to any other web site or location is for your convenience and does not signify our endorsement of any other web site or location or its contents. Please be aware that the terms of our Privacy Statement do not apply to external websites.


This Privacy Statement is subject to occasional revision, and if we make any substantial changes in the way we use your Personal Information, we will update this statement. If you object to any such changes, you must cease using our web site. Continued use of our website shall indicate your acknowledgment and consent of such changes and agreement to be bound by the terms and conditions of such changes.


You may request that we remove your information from our records by contacting us. Identifying information (except that which must be retained to comply with operational or legal requirements) will be removed or anonymised.


This statement was last updated on April 5th 2018.

Copyright © Crème de Vape. All Rights Reserved.
Crème de Vape is a division of Lime-IT Limited, registered in England Number 3964306.
Registered address: Mercer House, 15 High Street, Redbourn, HERTS AL3 7LE.
Trading Address: Unit 13, Anglo Business Park, Asheridge Road, Chesham BUCKS HP5 2QA.
VAT Reg No. GB 979 5342 63
Information Commissioners Office Data Holder License no. Z2286985