Privacy Policy


Your privacy on the Internet is extremely important to us. This Privacy Statement is intended to inform you of our policies regarding the collection and protection of your personal information you submit to us through this website and any other method through which your Personal Information may be obtained or recorded by Crème de Vape or its affiliates.

By visiting and submitting your personal information through our website, you agree to the terms of this Privacy Statement and you expressly consent to the processing of your personal information according to this Privacy Statement.

Data security and privacy is our top concern and we NEVER trade, rent, or sell your personal information.


Data Collection when the website is accessed

You may visit our website without providing any personal details. Each time you access a website, the webserver automatically documents a server log file, which contains the name of the requested file, your IP address, date and time of your access, volume of transferred data and the requesting provider. This access data is used solely for the purpose of ensuring a fault-free operation of the site and to improve our offer. Such access data is deleted at the latest, seven days after the end of your visit to the site.

This website uses tracker technology to collect visitor behaviour data. This data is collected anonymously to be used for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. Cookies are also used to enhance your shopping experience - so that the site recognises you when you revist, or retains the contents of your shopping basket if applicable. The data is not aggregated with any personal data or used for any other purposes, marketing or otherwise, nor sold on or distributed. Please see our Cookie Policy for more information.

This website uses Google Analytics to collect and monitor site traffic. You can elect to opt out of the analytics data if you wish by clicking here: Click here to disable Google Analytics Tracking

Contract data

We collect, process and store the data that you provide to us when you register and/or decide to purchase our products. Personal information is collected to enable us to process your order, perform age verification if necessary, provide warranty support, contact you regarding your shopping experience, and to provide additional information and special offers (where you have specifically opted in to receive them).

Only such personal data that is absolutely necessary in order to fulfil the contract will be collected. The data collected will only be stored for as long as necessary and permitted to comply with the applicable legislation.

In order to complete any transactions you make with us, we engage third parties (such as payment processors, postal services and IT-systems providers) to assist us, and, in connection with such assistance, they may have access to personal information that you have provided, but it will be limited only to that information which is necessary for them to assist us fulfill our contract to you.

Your details are never shared for any reason other than to fulfill and provide support for transactions you have made with us. 

We may disclose your personal Information if we believe in good faith that such disclosure is necessary to comply with relevant laws or to respond to subpoenas or warrants served on us.


Legal basis for data processing
We only process and use your personal data within the limits of contract fulfilment pursuant to GDPR Art. 6. In addition, we ensure that we only request the minimum personal data required to complete the transaction and comply with legislation related to it.

Payment Processing
We use WorldPay processing services for card payments. All WorldPay transactions are subject to the WorldPay Privacy Policy and our site does not see or save any credit card or payment account details.

Age Verification
The first time you purchase age restricted products from us, your name, address and date of birth are checked using the Pay360 service (provided by Capita) to perform age verification. This age check attempt must be retained on their system to demonstrate compliance with the legal provisions for age restricted products. We retain a note of successful age verification on your account so that this check is only performed once.

Postal services
Your name, address, phone number and details of package contents (where relevant) are communicated through a secure API via Ship Theory to the relevant postal/courier service, to enable shipment and delivery of your goods. 

Service Feedback
After you have made a purchase with us, your email address and order number are automatically sent to the TrustPilot reviews site, so that they can invite you to review the service we've provided. You'll find an unsubscribe link in their review invite. If you unsubscribe, they will retain your email address on their system in the unsubscribe status so that you do not receive any further review request emails initiated by us or by any other companies in the future. They do not hold any other personal information (unless you provide it directly by creating a TrustPilot profile) and they do not sell or pass on your email address to any other party.

Product Support
With your prior agreement, we may pass your contact details to one of our suppliers or manufacturers to enable support related to product operation or fault resolution. These details are only ever passed onto a third party with your express permission at the time that support is required.


An established provider supplies for us the services for hosting the shop and the data collected within this framework as part of processing on our behalf. All data, which is collected during the course of using this website is processed on the provider’s servers, who place the greatest of importance on data protection, and these servers only operate in computer centres that document the highest security standards through ISO certification.

We use reasonable measures to maintain the security of your personal information through the use of industry standard technology. Technical mistakes are possible and no company can fully eliminate any and all security risks associated with personal information. Although we don't store any payment details on our site, it is best practice to use unique passwords on all sites where you hold an account.


Your rights
You may request that we remove your information from our records by contacting us. Identifying information (except that which must be retained to comply with operational or legal requirements) will be removed or anonymised.



Our web site is not designed for minors under the age of 18. We do not sell vaping products to minors, and we do not intentionally gather personal information about visitors who are under the age of 18.

Our provision of a link to any other web site or location is for your convenience and does not signify our endorsement of any other web site or location or its contents. Please be aware that the terms of our Privacy Statement do not apply to external websites.

This Privacy Statement is subject to occasional revision, and if we make any substantial changes in the way we use your Personal Information, we will update this statement. If you object to any such changes, you must cease using our web site. Continued use of our website shall indicate your acknowledgment and consent of such changes and agreement to be bound by the terms and conditions of such changes.


This statement was last updated on 7th February 2024.

Copyright © Creme de Vape. All Rights Reserved.

Creme de Vape is a division of Lime-IT Limited, registered in England Number 3964306. VAT No. GB979534263.
Unit 7a Chiltern Court, Asheridge Road, Chesham BUCKS HP5 2PX

ICO Data Holder License no. Z2286985