Returns Policy



Returns will only be accepted when you have contacted us and received authorisation prior to the return. Upon authorisation, we will email a form for you to print out to enclose with your return.

Authorised returns must be sent back to us within seven days of your return authorisation date.

If making a return during your 14-day cooling-off period, the Items returned must be in unused condition and in original and unopened packaging. The items will not be accepted if they do not meet these conditions or a restocking fee may be charged at our discretion. You must ensure all parts are returned including original packaging, chargers, manuals, adapters, etc.
We recommend you appropriately insure any returns as we cannot be held responsible for items lost or damaged in the post.

You will need to pay the return shipping costs unless we have provided a postage-paid returns label. We will not refund shipping charges except where a return is as a result of an error on our part, or faulty goods returned within their warranty period. This includes any shipping costs we incurred shipping the item to your address, which will be deducted from any refund issued. Where we have agreed to reimburse international return postage costs, the maximum reimbursement will be £12.00.

Tanks, cartomisers and atomisers cannot be returned if they have been filled, built or used, for safety and hygiene reasons. E-liquid, drip tips, bottles and other consumables cannot be returned under any circumstances for safety and hygiene reasons.


Please also see our Terms and Conditions.