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Returns can only be accepted where you contacted us and received authorisation prior to the return. Upon authorisation, we will email a form for you to print out to enclose with your return.
Authorised returns must be sent back to us within seven days of your return authorisation date.
If making a return during your 14-day cooling-off period, the Items returned must be in unused condition and in original and unopened packaging. The items will not be accepted if they do not meet these conditions or a restocking fee may be charged at our discretion. You must ensure all parts are returned including but not limited to chargers, manuals, adapters, and packaging.
We recommend you appropriately insure any returns as we cannot be held responsible for lost or damaged returns.
We will not refund return shipping charges except where a return is as a result of an error on our part, or faulty goods returned within their warranty period. This includes the shipping costs we incurred shipping the item to your address, which will be deducted from any refund issued. You will need to pay the return shipping costs unless we have provided a postage-paid returns label. Where we have agreed to reimburse international return postage costs, the maximum reimbursement will be £12.00.
Tanks, cartomisers and atomisers may not be returned if they have been filled/built/used, for safety and hygiene reasons. E-liquid and drip tips may not be returned under any circumstances for safety and hygiene reasons.
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