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Delivery Information

Delivery Information

 

Click here to view our Current Shipping Status

 

Our Delivery Methods

UK First Class - FROM £1.75. FREE on orders over £50**
Royal Mail First Class or First Class Signed-For depending on package value. 
Usually arrives within 1-5 working days* after despatch, although can occasionally take longer
.

UK Special Delivery - from £5.95
Royal Mail Special Delivery Next-Day Guaranteed by 1pm. 
Includes up to £500 insurance for loss or damage.
You should receive your order the next working day* after we ship it.See additional information below.

UK Saturday Guaranteed - from £9.95
Royal Mail Special Delivery
™ Saturday Guaranteed. Includes up to £500 insurance for loss or damage. 
You will receive your order on the first Saturday following shipment. You must order before 2pm on a Friday to be in time for delivery the following day.

International - from £8.95
Royal Mail Airmail Signed or Airmail Tracked and Signed.
Usually arrives 
within 3-15 working* days after despatch, although can occasionally take longer. Also see Customs Restrictions below.
 

The prices shown above include VAT, which you will not pay if you're shipping to a non-EU address. Please also see International Customer Information.


*Working days are Mon-Fri only and exclude weekends and public holidays.
**Some higher value and bulk/heavy products cannot be sent via the free First Class shipping option.


Please note: We are NOT able to deliver to German Packstation addresses.

If you wish to query non-delivery, we ask that you please wait until the usual delivery time period has elapsed, as Royal Mail will not accept queries before this time.

 

CdV_click_and_collect_bag_small.png   Click & Collect
We are happy for you to arrange to collect your online order - please see our Click & Collect page for information.

 

Further Information about order processing, delivery options and charges

 

UK Free Shipping Terms
Free First Class P&P is automatically applied at checkout if the goods in your cart exceed £50 in value (after discounts and coupons) and you are shipping to a UK destination. Some products may only be shipped by Special Delivery, due to their size or their value, and such products are therefore excluded from the free First Class P&P offer. 

Processing speed
We aim to process and ship orders the same working day if payment is made before 2pm GMT; otherwise, the next working day. In the event that we are aware in advance that we will not meet this target, or where any other situation exists that may affect the shipment or delivery of orders, it will be detailed on our Current Shipping Status information page. We do not normally post on Saturdays.

Signature Required
We commonly use a Recorded or Signed-for service for UK First Class packages, although may choose First Class non-signed post on some occasions. All international packages require a signature on delivery. 

If a delivery has been attempted, and you weren't available to sign for the package and don't claim the package within a set period of time (this differs by country), the postal service will return the package to us. We will contact you in this instance to ask whether you'd like it resent (at your own cost) or refunded. If you opt for a refund, the postage costs we incurred on the unsuccessful delivery will be deducted from your refund, regardless of whether or not you received free P&P. We will not be able to resend your order, prior to receiving the return of the undeliverable package. So be sure your address is correct and complete before you submit your order and that someone will be available at the delivery address to sign for the package.

Tracking reference
You will receive email confirmation once your order has been dispatched and if your package has been sent via a tracked, or Signed-for service the Royal Mail reference will be located near the bottom of this email, underneath your order details. Please ensure you add our address to your spam filter exclusions or regularly check your filtered mail otherwise you may miss this email, particularly if you use gmail. 

Making changes to orders
Please be careful to place your order accurately and if in doubt, please contact us to ask any questions you have about the products you're ordering, prior to placing your order. Please pay special attention to ensure your billing and shipping addresses are complete and correct. Once your order is placed it goes straight into our system and although we do everything we can to pick up on errors/typos, and changes or special requirements you ask for by email, we deal with many hundreds of emails a day and can't guarantee to read and act upon yours before your order is already processed and on its way to you. At particularly busy times such as during a new product launch, changes to orders are unlikely to be possible at all.

Combining separate orders
Please be careful to take the time to order everything you need on a single order. Combining orders can cause mistakes, particularly if you have selected different postage options for each order, so we never absolutely guarantee this. Our system will automatically combine separate orders if they are processed as part of the same batch and we are not able to refund any postal charges if you've placed multiple orders and they have been combined automatically by the system during processing. If you have specific requirements regarding combining orders, or delaying dispatch, please ensure you leave a note in the order comments section and we will do our best to accommodate your request where possible. 

Your specific delivery instructions
If you leave an instruction regarding delivery in the comments section regarding leaving a package in a "safe place", we will write your instruction on the package, but please be aware that it is up to the individual postal worker whether or not they will choose to follow your instructions, and because they are entirely responsible for obtaining a signature on Signed-For packages they may not accept the risk of leaving packages without a signature in what they may regard as an unsafe place. The Citizens Advice Bureau do not recommend the practise of "doorstepping" packages, and because they have received so many complaints about packages having been left by postal workers and then stolen or damaged (left out in the rain), they have devoted an entire advice section on their site to this issue. 

If you wish to arrange a permanent safe place option, we advise you to talk to your regular postie, or your local delivery office to set this up, and understand that this isn't a fail-safe option, since their temporary cover may fail to follow your safe place instructions on some occasions. If a delivery is attempted, and a card left to indicate this, we advise you contact them ASAP to collect the package, or rearrange delivery. If the package is returned to us, we will contact you to ask whether you'd like it resent (at your own cost) or refunded (minus the original P&P fee you paid).

Customs restrictions and seizures
Some destinations do not allow the import of some of the products we sell. If you are based in a country that has restrictions on electronic cigarettes or nicotine containing products, you'll need to ensure you are aware of your local restrictions and understand that you order these products at your own risk. Middle-Eastern and North African customs are particularly strict and they delay packages fairly frequently, sometimes destroying them, sometimes returning them after 2-3 months.

We will not remove labels or packaging from e-liquids, or disguise the nature of the liquid in any way for any reason, so please do not ask us to do so. We advise you purchase liquids and hardware separately, a few days apart.

If your delivery is delayed and there's a possibility your package has been refused by your local customs, we will do our absolute best to assist, but cannot be held responsible if they destroy the goods. If a package has been rejected and returned to us we will contact you to ask whether you'd like a refund, or for us to try resending it (at your own cost). If you opt for a refund, the actual postage costs and any payment fees we incurred will be deducted from your refund. These deducted costs may exceed the postage and packaging fee you originally paid. We will not resend goods or refund prrior to receiving the return of the undeliverable package. So be sure to check your local regulations before ordering.


* Special Delivery Notes
By selecting this option, you are upgrading the shipping method to the Royal Mail UK Special Delivery™ Next Day (after despatch) Service which includes up to £500 compensation for loss or damage. You will receive your order the next working day after we ship it, (which It is NOT necessarily the same as the next day after you place your order.) Royal Mail may attempt delivery on Saturdays at their discretion so if you order on a Friday, you may receive your package on Saturday or the following Monday. We normally despacth Monday-Friday (excluding bank holidays), so if you order on a Friday afternoon/evening or at the weekend, your Special Delivery order will be dispatched on the Monday for arrival on Tuesday.

For more information regarding this and other Royal Mail services, please visit www.Royalmail.com. We urge you to check our Current Shipping Status Page BEFORE you order for up-to-the minute information especially during seasonal periods.

 

Certain UK Postcodes are subject to different timescales and may be exempt from Next Day Delivery. Royal Mail do not guarantee express mail to these areas, although our shopping cart will still allow you to select Special Delivery - it is your responsibility to check whether or not you will actually receive your package by 1pm the next day. These areas are detailed below.


Royal Mail will deliver by 5.30pm the next working day in the following postcode areas:
AB30-56 Aberdeen 
IV21-28, 40, 52, 54 Inverness 
KW1-14 Orkney 
PA28-38 Argyll 
PH15, 17-26 Perthshire 
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven Islands
HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)
HS3 Harris

Royal Mail will deliver within two working days by 5.30pm to the following Islands:
GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands

Royal Mail will deliver within three working days by 5.30pm to the following Islands:
KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna

Northern Ireland 2 - 4 days
Scottish Highlands & Islands 2 - 4 days
Scilly Isles, Isle of Man, Channel Islands 4 - 5 days
BFPO 2 - 3 days (to BFPO Sorting Office for onward despatch to destination)

 

All delivery times quoted are from DATE OF DESPATCH, not date of order.

 


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