Our Current Shipping Status: DELAYS POSSIBLE
All orders are currently being dispatched the same working day or the following working day depending on the time you place your order. Please check your spam filter for dispatch notifications BEFORE emailing us to ask for a tracking number, particularly if you use gmail or yahoo mail.
The Coronavirus crisis is affecting transit times as couriers work to keep their staff as safe as possible. We urge international customers to select the DHL Express shipping option if possible because DHL make less use of passenger aircraft than Royal Mail. UK mail times are also affected and we please request all customers be patient if your order takes a little longer than usual to arrive. Note that Royal Mail 24 and tracked 24 services are NOT guaranteed services even during normal times, and at the moment, we are seeing delivery times of 2-10 days as standard, and in some cases, longer than that.
If you wish to contact us about an order which has been delayed during the Coronavirus crisis, please read the message at the top of the Delivery information page before getting in touch.
We have temporarily suspended our Click & Collect service so we can follow the official guidance of social distancing to keep our staff and you safe in this uncertain time. Please do not visit our warehouse for any reason during this time.
Planned outages & delays
There are currently no planned outages or delays.