International customer information

Shopping at Creme de Vape from outside the UK? Read on for all the information you need.

Countries we ship to

We used to ship to almost every country in the world, but as many nations have chosen to implement increasingly restrictive regulations on vaping products, the territories to which we can ship have gradually reduced. This is a very sad situation both for us and for our valued customers all across the globe, many of whom had been with us for well over a decade and had become our good friends over the years. We do still ship far and wide, but if you don't see your country within the drop-down list of delivery countries at checkout, we may no longer ship to you. Please do contact us to double check.

VAT (sales tax)

Our prices are shown in British pounds (GBP) and include 20% Value Added Tax (VAT). This tax is not applicable on exports so it will be deducted at checkout if your delivery address is outside the UK.

If you are a non-UK customer, and you haven't yet created an account, the first time you place an order you will be shown the VAT inclusive prices up until you choose your delivery country, at which point, the VAT will be deducted. If you continue to browse, the VAT-inclusive prices will still be shown on product pages, until items are placed in your cart. We advise you create an account, because your tax status will then be set so that when you're logged in, all prices across the whole site will be shown to you without VAT.

Import fees and taxes

You are responsible for any import duties, taxes or storage fees applicable to your shipment and these will be billed directly to you by the delivery company or their agent.

Payments & Currency Conversion

Non-US customers
Our PayPal payment option is currently only available to UK-based customers. If you're outside the UK (but not in the USA), please use either the card payment or the bank transfer option.

US customers
Due to payment provider restrictions, our valued customers in the United States can only pay via bank transfer or an international transfer service. Some US banks make the international transfer process unnecessarily complicated and expensive, although subsequent purchases are quicker and easier once you've set the details up with your bank the first time. A much lower fuss method is for us to send you a link to make a speedy local bank transfer through Wise (formerly TransferWise). See Bank Transfer (International Customers) for instructions.

Payments made via transfer services such as Wise are not only easier, they are typically much cheaper than international payments made directly through your bank due to better exchange rates and lower fees. They are usually much quicker too, which means we can send your order without delays.

Don't hesitate to contact us if you have any issues making payment.

Also see Payment Methods.

International delivery

We offer a choice of Royal Mail or DHL Express to most international destinations. Either option may require a signature on delivery depending on your destination. Royal Mail Airmail usually takes 4-15 days to arrive depending on destination and will be routed and delivered by your local mail handler. In some cases, packages sent by Royal Mail Airmail may not be fully tracked at every stage during transit once they've left the UK. If you require an enhanced service, please select DHL which is a fully tracked, premium express service, with delivery times between 1-4 working days to the majority of destinations.

Please see Delivery Information for full details of our shipment methods, delivery times and terms.

Also see Current Postal Status for up-to-date-service status information.

Customs Restrictions and Seizures

Some countries restrict or prohibit the importation of vaping or nicotine products. It is your responsibility to ensure that any items you order comply with the laws and regulations of your country. To minimise the risk of customs delays, we recommend placing separate orders for liquids and hardware, and spacing these a few days apart. See our Terms & conditions for more information.